Please email firstname.lastname@example.org if there is an issue with your order.
We are happy to accept exchanges or returns for merchandise under these circumstances:
- Item was purchased directly from www.benoitandmatisse.com or on our Facebook or Instagram page at @benoitandmatisse .
- Items must be returned in the same condition, in packaging, un-worn, un-washed for a full refund. If the item being returned is from a preorder, these garments have been custom made specifically for you and are only eligible for a store credit. All Lay-Buy orders are only eligible for store credit meeting criteria.
- Shipping charges will not be refunded for items being returned. Orders originally shipped with FREE SHIPPING will have the shipping charges removed from the return credit.
- Merchandise must be exchanged/returned in its original condition and received within 14 days of shipment.
- Items purchased on sale can be exchanged; however, if you wish to return sale merchandise we can only offer credit. All sales at 50% off or more are final sale.
- If the item was purchased using a gift card/ promotion code/ discount code, all items in your order cannot be refunded, only store credit.
- Price Adjustment Policy: If you pay full price for an item that is later discounted, Benoit & Matisse will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at discounted rate are ineligible for price adjustments.
- Preorder items can be canceled if customer requests this but must be canceled within 24 hours of the order being placed to insure that production has not been started on these items.
- Lay-Buy orders are not eligible for refund, only store credit meeting the above criteria.
If your return does not meet the above criteria, do NOT attempt to return it. It will be shipped back to you and is subject to additional shipping cost.
Credit Card Returns: If a credit for the merchandise needs to be issued, a credit for the value of the returned merchandise will appear on the original credit card used at the time of purchase. Please allow 1-2 billing cycles for the credit to appear on your statement. For more information, please contact your credit card company.
NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.
If you would like to exchange sizes or styles please email us at email@example.com and place a new order for your exchange. You will be credited your original form of payment as long as we receive the merchandise within 14 of your delivery, otherwise it will be a store credit.
Please email for return address.