Please email firstname.lastname@example.org if there is an issue with your order.
We are happy to accept exchanges or returns store credit for merchandise under these circumstances:
- Item was purchased directly from www.benoitandmatisse.com or on our Facebook or Instagram page at @benoitandmatisse .
- Items must be returned in the same condition, in packaging, un-worn, un-washed.
- Shipping charges will not be refunded for items being returned. Orders originally shipped with FREE SHIPPING will have the shipping charges removed from the return credit.
- Merchandise must be exchanged/returned in its original condition and post marked for return within 14 days of shipment.
- Items purchased on sale can be exchanged; however, if you wish to return sale merchandise we can only offer credit. All sales at 50% off or more are final sale.
- If the item was purchased using a gift card/ promotion code/ discount code, all items in your order cannot be refunded, only store credit.
- Price Adjustment Policy: If you pay full price for an item that is later discounted, Benoit & Matisse will be happy to adjust the price if it is addressed within 24 hours of your purchase. Items purchased at discounted rate are ineligible for price adjustments.
- Preorder items can be canceled if customer requests this but must be canceled within 24 hours of the order being placed to insure that production has not been started on these items.
If your return does not meet the above criteria, do NOT attempt to return it. It will be shipped back to you and is subject to additional shipping cost.
NOTE: Please allow shipping time plus 7-14 days from the time your exchange/return is received to be processed.
If you would like to exchange sizes or styles please place a new order for your exchange. You will be credited your original form of payment as long as we receive the merchandise within 14 of your delivery, otherwise it will be a store credit.
For Returns, please include a note with your order number and ship to the appropriate address.
Return Address for Seasonal items:
22823 Winged Foot Ln. Athens, AL 35613
Return Address for Magical Collection items:
P.O. Box 3550 Brentwood, TN 37024
ALL returns shipped to the wrong address will be deducted $5 from original store credit for forward shipping cost.